Winchester Business Announces Permanent Closure after losing Federal Contract associated with Medicare/Medicaid Cuts (342 employees to lose jobs)

July 11, 2025

Hundreds could soon be out of a job in central Kentucky.

In a letter to employees, Pearl Interactive has announced it will permanently close its Winchester facility after losing a major federal contract.

The company was recently notified that its contract to support the Contact Center Operations Program for the Centers for Medicare and Medicaid Services was not renewed.

As a result, Pearl will cease operations at its site on Bypass Road in Winchester, with employment terminations expected to begin on or around September 10.

Approximately 342 employees are currently employed at the facility.

Pearl says employees will have the opportunity to apply for jobs with the incoming contractor at the same location, but the total number of job losses remains uncertain.

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