Three Jackson Countians Graduate Public Safety Dispatch Academy

“This is a monumental achievement for our agency. In my personal opinion, these are three of the best to ever wear a headset. I trust Nick, Danielle, and Conner with the lives of my family and friends. These three have committed to fostering a culture of excellence at Jackson County 911. We believe that Jackson Countians deserve the best when they experience their worst day. I hope the citizens will appreciate these three and the sacrifice they have made to offer their best to our county. We want Jackson County to be assured that there is a calm voice in the storm; a thin gold line between the public and the first responders. Our dispatchers are the first, first responders.” -”

Brody Keck, Director, Jackson County 911

Three Jackson Countians have completed the Public Safety Dispatch Academy Number 170 at the Department of Criminal Justice Training Center on EKU’s campus in Richmond, KY.

A graduation ceremony was held on Friday, April 10th, 2026, at 10:00 am. The graduates are Nicholas Hays, Conner Bowles, and Danielle Angel.

They are three of twenty-four graduates who now return to public safety dispatch centers across the Commonwealth of Kentucky.

Cadets reported to DOCJT on Sunday March 15th and were required to stay on campus throughout the four weeks of training, returning home on weekends. These dispatchers underwent 164 hours of classroom and practical instruction. The academy includes various modules of instruction relating to the duties and responsibilities of a dispatcher, calls for service, phone and radio procedures, information systems, and call processing. The students graduating from the Public Safety Dispatch Academy represent the successful completion of a highly structured and comprehensive curriculum. As a result, each dispatcher is prepared to meet the ever-increasing demands expected of today’s public safety professional.

Dispatchers underwent training to deal with the high stress environment of a 911 call center, fire and hazardous materials calls, emergency medical dispatching, and law enforcement dispatching. They received instruction on ethics, confidentiality, and safety. The public safety dispatcher must successfully demonstrate the ability to communicate, multitask, work as a team, and problem solve. Dispatchers must have good judgement, emotional self-control, be a critical thinker, active listener, be patient and calm under pressure, and have thick skin.

“This is a monumental achievement for our agency. In my personal opinion, these are three of the best to ever wear a headset. I trust Nick, Danielle, and Conner with the lives of my family and friends. These three have committed to fostering a culture of excellence at Jackson County 911. We believe that Jackson Countians deserve the best when they experience their worst day. I hope the citizens will appreciate these three and the sacrifice they have made to offer their best to our county. We want Jackson County to be assured that there is a calm voice in the storm; a thin gold line between the public and the first responders. Our dispatchers are the first, first responders.” -Brody Keck, Director, Jackson County 911